堂皇旅运 Grand Travel

                                                                     Terms & Conditions

1.   

By placing a booking at Grand Travel, the client is presumed to have agreed to these terms and conditions.

 

Operator & Passenger Contractual Relationship

 

Grand Travel under the Private Hire Vehicles (London) Act 1998 has a contractual obligation with the passenger(s)

to provide the journey which has been booked. There is no contractual agreement between the passenger(s) and

the driver directly.

 

Grand Travel shall check that each driver maintains private hire insurance, regulatory and all other compliance

obligations required by law as well as Transport for London.

 

2.   

Requests for services should preferably be made in advance.

After bookings confirmed, Grand Travel will send bookings confirmation and driver details by email or text

message to customers.

 

3.   

Customers should request confirmation of cancellation by email or text message when cancelling any pre-booking.

 

4.   

Our cancellation charges are as follows:

Cancel booking must inform Grand Travel 24 hours advance . 

 

If not inform centre for cancel booking will charge full prices.

 

5.   

Grand Travel cannot be held responsible for any delays caused by traffic congestion, weather conditions, road

works or incidents on roads or vehicle mechanical failure.

 

6.   

Unless otherwise instructed by the customer, the chauffeur will travel by the route considered most appropriate

on the day.

 

7.   

All vehicles are fully insured and covered under a comprehensive hire and reward insurance policy, as required by

British law. Whilst every care is taken, customer's property is carried entirely at their own risk and no responsibility

can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.

 

8.   

The company reserves the right (and delegates to its chauffeurs the right) to refuse to carry any person who is

thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the

chauffeur, the vehicle or the passenger/s.

 

9.   

A reasonable amount of ordinary passenger luggage is allowed, but luggage which in the opinion of the chauffeur

amounts to an excessive weight will not be carried.

 

10.   

To avoid being billed for a 'no-show', customers should not leave the pickup location without first communicating

with Grand Travel on 02088410248 or 07770488280

 

11.   

Customers will be held responsible for any damage to vehicles, fittings or equipment, through negligence,

misconduct or any default of the customer or passenger/s carried therein.

 

12.   

Additional charges apply for extra services. Extras include airport meet and greet, waiting time, requests for

executive or mpv vehicles, use of mobile phone, parking fees, additional stops, supply of baby seats and optional

gratuity. Tariffs are available on request.

 

13.   

A  minute grace period is allowed on pickups other than at airports, waiting time after this time is calculated

retrospectively to the original pickup time at the applicable waiting time tariff. A 30 minute grace period is allowed

at airports as part of the meet and greet service. Waiting time and additional car parking costs are charged after

this time at the applicable rate.

 

14.   

Fares on the following public holidays are charged at fare and a half: Christmas Day, Boxing Day, New Year's Eve

(after 8pm) and New Year's Day (before 8am).

 

15.   

The company reserves the right to use an approved affiliate supplier to fulfil any booking should we deem it necessary.